At Sacily, we take pride in creating high-quality handmade jewelry crafted with care and attention to detail.
Your satisfaction is very important to us, and we want your shopping experience to be enjoyable and transparent.

1. Returns

Because our jewelry is handmade, small variations in color, size, or texture are natural and not considered defects.
We accept returns only under the following conditions:

  • The item must be unused, unworn, and in its original packaging.
  • A return request must be made within 7–14 days of receiving your order.
  • Custom or personalized jewelry cannot be returned or exchanged unless defective.

To request a return, please contact us at:
📧 [Contact@sacily.com] with your order number and reason for return.

2. Refunds

Once we receive and inspect your returned item, we will notify you via email.
If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original payment method.

Please note:

  • Shipping costs are non-refundable.
  • If your order included free shipping, the actual shipping cost may be deducted from your refund.

3. Exchanges

We replace items only if they are defective or damaged upon arrival.
If you need to exchange a defective item for the same product, contact us at [Contact@sacily.com] within 7 days of receiving your order.

4. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-made or personalized jewelry.
  • Sale or clearance items.
  • Gift cards.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos of the product and packaging.
We will arrange a replacement or refund as quickly as possible.

6. Shipping Returns

You are responsible for paying your own shipping costs when returning an item, unless the return is due to our error.
We recommend using a trackable shipping service to ensure your package reaches us safely.

7. Contact Us

For any questions about refunds or returns, please contact:
📧 Email: [Contact@sacily.com]
🌐 Website: [https://sacily.com]